KNOWLEDGE MANAGEMENT

A knowledge management process explains how knowledge is acquired, stored, distributed, and used

Knowledge Management Process in Contact Centers · 1 Knowledge Creation The process of knowledge creation starts with acquiring data · 2 Knowledge

waste management Knowledge management is the collection of methods relating to creating, sharing, using and managing the knowledge and information of an organization It

performance management The three main areas of knowledge management are: Accumulation: A company gathers knowledge it recognizes as important Storage: The knowledge is organized, so